If possible, refuse the package so that it is immediately sent back to Train Sets Only. This will greatly expedite the replacement process. This allows us to quickly send the replacement and ensure we receive the return. Product Defects - Product does not work upon receipt. The product documentation often indicates when this is the case.
Many times, we will simply instruct you to return the product and we will send out a replacement item. Do not return defective items to Train Sets Only unless specifically requested to do so. The item "Kato-Union Pacific Excursion Train Lighted 7-Car Set Ready to Run - Union Pac" is in sale since Friday, October 9, 2020. This item is in the category "Toys & Hobbies\Model Railroads & Trains\N Scale\Other N Scale". The seller is "trainsets" and is located in New Lenox, Illinois.
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